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FAQs

General Questions

A PSL (Permanent Seat License) is a license that must be purchased for most seating areas at Bank of America Stadium in order to become a season ticket holder for Charlotte FC. PSLs help pay the construction debt and ongoing maintenance costs for Bank of America Stadium, one of only three privately financed stadiums in the NFL. If you purchase PSLs from a current season ticket holder, you become the new season ticket holder for those seats. The Ticket Office will invoice you for the season tickets each year for as long as you continue to purchase the season tickets. The previous season ticket holder will no longer have any rights to those seats. The listing price is ONLY for the PSLs and does not include the cost of any tickets.

The price of each listing is set by the seller at whatever amount the seller chooses. A buyer can submit an offer at whatever amount the buyer is willing to pay for the listing. If the seller accepts the buyer's offer, then we will proceed with the transfer based on the agreed price. If the seller does not accept the offer, then the seller can submit a counter offer to the buyer.

It normally takes about 2 weeks to complete a PSL transfer. This time may vary depending on how quickly we receive payment from the buyer and how quickly the buyer and seller complete the transfer paperwork.

The seller has 48 hours to respond to each offer in order to ensure that buyers receive a quick response to their offer. If a seller allows multiple offers to expire, then the listing will be removed from the website.

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Seller Questions

If you are unable to renew your season tickets next season, you can sell your PSLs on the marketplace and receive the proceeds from the sale. You can also upgrade your seats if you sell your current PSLs and purchase new PSLs.

You may keep your listing for sale on the Marketplace as long as you still own the PSLs. Each new listing is set to automatically expire after 180 days but sellers may renew the listing at any time for an additional 180 days.

If you wish to split up your seats for sale, you should create separate listings and make a note within each listing that the adjacent seats are available in Listing XXXX.

The Marketplace provides a message center for buyers and sellers to communicate about listings. All negotiations are private and anonymous so no contact information is allowed to be shared.

The seller fee is 10% of the accepted offer amount with a minimum of $250.

Beginning January 1, 2022, the Marketplace is required by law (The American Rescue Plan Act of 2021 (ARPA), P.L. 117-2) to issue a Form 1099-K to the IRS for all sellers who complete $600 or more in sales in a calendar year.  Sellers will be required to submit the appropriate taxpayer information as part of the sales process.  If the information is not appropriately entered, the Marketplace will contact the seller to input the appropriate taxpayer information into the account.  The 1099-K will be filed in January of the following calendar year (for example all sales from 2022 will be reported in January 2023).  

Buyer Questions

In order to purchase season tickets for most seating areas, you are required to purchase PSLs (Permanent Seat Licenses), but the Ticket Office is often sold out. If you want to become a season ticket holder, you can purchase PSLs from a current season ticket holder and become the new season ticket holder for those seats.

If your transfer cannot be completed for some reason, we will send you a full refund.

If you do not want to purchase all the seats in a listing, please send a message to the seller by clicking on the envelope icon next to the listing in the marketplace with your proposed offer amount and the seats you would like to purchase. If the seller agrees, then they can create a separate listing for the seats you wish to purchase.

The Marketplace provides a message center for buyers and sellers to communicate about listings. All negotiations are private and anonymous so no contact information is allowed to be shared.

The buyer fee is 10% of the accepted offer amount with a minimum of $250.
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